Billing Officer

Billing Officer Jobs in Abu Dhabi, UAE

Responsibilities

• Confirm and update patient demographic and insurance details before initiating billing for consultations, procedures, and treatment cycles.
• Verify eligibility, coverage limits, and pre-approvals for fertility-related services to ensure accurate claim submission and minimize denials.
• Accurately explain charges for IVF cycles, lab services (including embryo freezing and storage renewals), medications, and procedures.
• Collect copayments and self-pay fees as per policy, issuing receipts promptly and transparently.
• Maintain confidentiality and sensitivity when handling patient financial and reproductive health information.
• Manage patient accounts, track outstanding balances, and facilitate payment arrangements when required.
• Process refunds and reconcile overpayments in coordination with the Finance team.
• Process reimbursement requests for self-pay patients accurately and promptly.
• Audit daily service logs and billing claims to ensure that all chargeable services are captured and billed.
• Identify and resolve discrepancies or duplicate entries to prevent any revenue loss.
• Collaborate with coders, insurance coordinators, and clinical teams to ensure claims reflect correct codes and service details.
• Handle annual renewal billing for embryo, oocyte, and sperm storage with timely notifications and invoicing.
• Coordinate with embryology, nursing, and finance teams to align service records with billing timelines.
• Prepare daily, weekly, and monthly billing and collection reports for management review.
• Reconcile patient accounts against system entries and financial records to ensure accuracy and compliance.
• Support the Finance team with month-end and year-end closing activities.
• Maintain organized billing records and ensure readiness for internal, external, and payer audits.
• Ensure full adherence to ADHICS data protection and DOH billing compliance standards.

Qualifications

• Bachelor’s Degree or Diploma in Healthcare, Accounting, or a related field.
• Minimum 3 years’ experience in healthcare billing, preferably in IVF or women’s health.
• Strong knowledge of UAE insurance policies, medical billing systems, and payer processes.
• Familiarity with DOH billing regulations, payer contracts, and cost-plus models.
• Proficiency in Microsoft Office and billing platforms.
• Excellent attention to detail, accuracy, and confidentiality.
• Strong communication and interpersonal skills, with empathy and professionalism when interacting with patients.