Billing Supervisor

Key Responsibility 

1.Check all the e-mails addressed to the billing department and take appropriate action or inform the relevant people whose action is solicited

2.Ensure all queries during the shift are closed, and inform the relieving Supervisor about any pending actions

3.Ensure all the invoices are generated as per the latest tariff

4.Ensure the billing clerks complete their tasks within the specified timeline

5.Ensure all the customers are invoiced according to the tariff or the contract rates as negotiated with the commercial department

6.Ensure that all the generated invoices are checked against the data provided by the Output department and there is no loss of revenue

7.Closely monitor all the invoices generated in the first few weeks after the introduction of new tariff and ensure that the billing is appropriate

8.Investigate all credit notes raised, document the findings & present these to the Superintendent at regular intervals

9.Regularly assess / analyze invoices to identify any possible areas of revenue leakage and highlight these to the commercial/ senior management

10.In the event of any billing related disputes, investigate the matter by coordinating with different departments and liaison with agents to arrive at appropriate solutions

11.Ensure that at the end of every month, system is appropriately updated for generating the throughput report

12.Cross check the daily invoice summary with invoice amount. Check all relevant summary details as well

13.Manually prepare discharge/ break bulk invoice

14.Ensure vessel overtime charges for public holidays are accurately invoiced

15.Supervise the work done by different people in the billing department and offer guidance whenever required

16.Provide invoice details and any other information/ documents if requested by the finance department

17.Regularly monitor Port Service requests.