Guest Relations Executive 

About the Job 

The main duties and responsibilities of this role include:  

• Create a warm and memorable welcome for every guest, offering personalised attention and seamless introductions to service colleagues. 

• Coordinate dining reservations and special occasions, ensuring a flawless experience through thoughtful planning and execution. 

• Recommend signature dishes and beverage pairings with confidence, drawing on deep menu knowledge and understanding of guest preferences. 

• Deliver attentive service to VIP and regular guests by anticipating their needs, recalling their preferences, and elevating each visit. 

• Act as the key point of contact for guest enquiries, offering detailed knowledge of in-house dining themes and local highlights. 

• Handle guest feedback and special requests gracefully and promptly, turning moments of dissatisfaction into lasting positive impressions. 

About You 

The ideal candidate for this position will have the following experience and qualifications: 

• 1-2 years in guest service related work in a 5-star hotel

• Experience working in a multi-cultural environment 

• Strong communication and interpersonal skills 
• Proficiency in additional language required
• Microsoft Office Suite advanced competency

• Proficiency in English  

About the Benefits  

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development. 

Benefits include: 

• Supportive and inclusive work environment 

• Access to Learning & Development programs and clear career pathways 

• Opportunities for internal mobility within our global network 

• Colleague discounts on food, beverage, and hotel stays worldwide 

• Company-provided shared accommodation 

• Comprehensive healthcare and life insurance coverage 
• Paid annual leave and flight from your home country 
• Performance-based incentives tailored to your role 
• Competitive tax-free salary paid in UAE Dirhams (AED)