Master Technician 

Master Technician Jobs in Dubai, UAE

Overview Of The Role:

The Master Technician serves as a senior technical expert responsible for evaluating and analyzing warranty claims related to tires, batteries, and IAM spare parts. The role involves determining claim validity by identifying manufacturing defects versus external damage or misuse, ensuring fair and accurate technical decisions that protect both the brand and customer trust.

What You Will Do:

• Analyze tire and battery warranty claims across UAE Tier 1, Tier 2, and B2B channels for Al-Futtaim franchise brands.
• Assess claims independently to determine manufacturing defects vs. misuse using technical evaluation and evidence.
• Conduct on-site inspections across UAE, validating claims and completing customer visits within one week of claim registration.
• Prepare accurate warranty inspection and analysis reports aligned with manufacturer guidelines and warranty T&Cs.
• Communicate claim decisions (accepted/rejected) clearly to customers while maintaining a professional and customer-focused approach.
• Perform root cause analysis to identify recurring issues, misuse patterns, and product quality risks.
• Recommend corrective and preventive actions to reduce repeat or non-genuine claims and warranty costs.
• Represent Al-Futtaim Automotive during inspections, investigations, and warranty discussions with customers.
• Deliver product training to customers, service advisors, and technicians on proper usage, fitment, and warranty policies.
• Provide technical feedback, testing results, and field insights to internal teams and principals to improve product quality.
• Maintain high accuracy in claim handling, reporting, and communication while minimizing escalations.
• Support warranty analysis and process development for IAM mechanical and electrical spare parts.

Required Skills To Be Successful:

• Strong ability to inspect tires, batteries, and automotive components, identify failure modes, and distinguish manufacturing defects from misuse or external damage.
• Capability to assess warranty claims accurately based on manufacturer guidelines and prepare clear, structured inspection and analysis reports.
• Ability to confidently explain technical findings, warranty decisions, and preventive recommendations to customers while maintaining a professional and customer-focused approach.
• Strong organizational skills to manage daily travel, conduct multiple site inspections across the UAE, and meet claim response and reporting timelines.

What Qualifies You For The Role:

• Diploma/Technical Degree in Mechanical, Automotive, or related field.
• Minimum 5 years of experience in automotive warranty, quality, or technical field roles.
• Valid UAE driving license.
• Technical expertise in tires, batteries, and aftermarket spare parts.
• Ability to make independent technical decisions and manage high claim volumes.