Account Administrator

Scope: Administrator – WFS is responsible to support the Account Management Team in the delivery of the HR services to the assigned key accounts, working with the Manager – Workforce Solutions to Ensure the customers & employees expectation are exceeded with exceptional service delivery standards, ensuring all operations are in line with the standard operating procedures.

Financial

• Updated accurate salaries and bank details ensuring salaries are processed correctly
• Timely submission of cash requests, claims and expenses made towards passes and permits
• Maintain accuracy in application of visa, medical, passes

Customer

• Closely working with account management team on Transition Planning for Onboarding/Offboarding Projects
• Ensure the smooth delivery of the following HR services to the end client; recruitment and hiring, employment visa (new, renewals, cancellations), passport and visa services, payroll services, onboarding and offboarding, disciplinary and performance management, Oracle workflow and processing and ad hoc HR requests
• Ensure all tasks are aligned to the agreed SLA with the teams

Process

• Support in weekly and monthly reports on admin activities and status as and when required
• Follow the Standard Operating Procedures (SOPs), Standard Work Instructions (SWIs) and Key Performance Indicators (KPIs) for the each of the assigned accounts
• Understand how the individual work schedules are aligned to the team schedule to meet the deadlines
• Assist in the disciplinary issues arising from employees in conjunction with client HR
• Track and maintain records of employees pertaining to their life cycle (personal documents, passes and permits, medical insurance, lifecycle documents etc.

Innovation

• Data Dump Management and using reports to enable efficiency in work
• Participate in Continuous improvement initiatives to bring efficiency and savings

Selection Criteria

• Should be aware of the Basic UAE Labor laws and processes.
• Minimum English Language Level 4 (by Transguard Group Standards)
• Min 1-2 years of administrative experience (HR knowledge is an advantage)
• Should be organized with the ability to re-prioritize and multitask.
• Good communication skills
• Customer Service skills
• Exposure to HRMS system will be an advantage
• Good computer skills with experience in using all MS office tools.