AV Projects Officer

AV Projects Officer Jobs in Abu Dhabi, UAE

Key Accountabilities

• Participate in project work including refurbishment of existing building equipment/systems and/or new installations.
• Support the Manager to develop, manage and report integrated programme schedules, including planning related project reports and metrics.
• Provide planning expertise in support of the development of projects delivery and work instructions.
• Support facilitating projects from inception to completion with the purpose to develop and deliver project schedules and associated data.
• Key point for the development and implementation of planning improvements to increase contracts project delivery capability.
• Accountable for managing the accuracy of data within project plans and associated documentation.
• Support the development and production of planning related project reports & metrics.
• Support the provision of project resource management, including development & management of scheduled project plans encompassing the entire project lifecycle
• Provide planning expertise in support of the development of Programme Delivery procedures and work instructions.
• Develop and supervise project work breakdown structures and associated work packages.
• Capture estimates and all project dependencies & constraints for integration into the project schedules.
• Present and develop project planning status reports and recommendations at project reviews and progress meetings.
• Liaise with all project stakeholders to determine project status and update plans in accordance with Serco processes.
• Liaise with staff across all functions/groups within the organisation who are assigned as work package and/or resource managers for the delivery of assigned projects.
• Continuous review of operations and provide recommendations to improve service delivery.
• Provide monthly activity report to IT manager, as directed.
• Carry out and oversee the planned and reactive maintenance on all IT/AV services and associated equipment throughout.
• Conduct regular tests on the equipment to determine operating reliability and efficiently as part of planned preventative maintenance.
• Develop and manage PPM scheduling and ensure accurate reporting and records are maintained on the Concept system.
• Monitor, troubleshoot and provide first line support for all IT/AV equipment including; PC’s/Servers, printers, projectors, screens, media players, sound & AV systems etc.
• Configure and develop enterprise management systems with implementation of Change Management/Configuration Management processes and enhance reporting capabilities.
• Interface with the Helpdesk for maintenance disciplines, for reporting and fault management purposes and ensure KPI’s are met with close-out of all completed reactive works
• Manage the specialist subcontractors/service providers and follow escalation processes to ensure timely response and rectification with review of maintenance reports.
• Review work orders or Service providers work upon completion with recommendations of approval for payment.
• Supervise the department procurement cycle, including vendor creation and vendor payment processing, in coordination with the Administrative functions;
• Maintain accurate and up to date records of the IT/AV inventory and database and ensure all processes are followed to approved standards.
• Assist in monitoring daily operations and activity, and update records as required.
• Supervise the day-to-day and report on implementation of UAE and SERCO HS&E standards and protocols.

Specific Requirements

• Must hold relevant and recognised qualifications or experience in the discipline, or equivalent.
• Proficient and able to provide first line support for all latest IT/AV systems.
• Technically competent with a clear understanding of the IT equipment and associated services.
• Good verbal and written English language.
• Experience in organising IT projects to develop and deliver project plans using best planning practice
• Experience of working in a Programme Management Office – PMI, Prince2 or equivalent environment.
• Minimum 2 years of experience providing IT/AV support in a building services and/or FM environment.
• Minimum 2 years of experience in development and implementation of best practice standards and processes.
• Should have at least 1 year experience in developing and customizing enterprise management systems.
• At least 1 year experience in TCP/IP, Internetworking, DHCP, WINS, IIS, and DNS servers.
• Experience of the following systems, as a minimum: Window Server 2003/2008, Windows OS XP/7.