Call Center Supervisor

• Tracks and monitors the team’s daily operations and gather feedback to generate daily reports for the management.
• Assign ques and workload.
• Meeting operations KPI’s.
• Checks the Projects Statuses and updates on the performance of each project to the management.
• Handle escalations with clients.
• Interacts and coordinates with other Group Business Units concerning escalations.
• Assist the Contact Center Manager with upcoming projects and on-going plans to achieve team and department goals.
• Maximize the utilization of resources and agents.
• Receive Inbound Calls, Emails and Live Chats through call center application as and when needed.
• Coach and mentor the team.
• Tasks commensurate with the role.

Requirements

• Relevant Education Degree
• 3 years experience in a senior/supervisory role in Contact Call center
• Fluent in Arabic and English
• Approachable personality
• Outstanding leadership, interpersonal, and problem-solving skills
• Excellence verbal and written communications skills
• Effective listening skills
• Ability to adapt to change and multi-task are essential qualities
• Advanced Skills in Microsoft Office
• Excellent time management
• Excellent team leader

Benefits

• Employment Visa
• Paid Annual Leave
• Medical Insurance for self & dependents
• Return air ticket every two years for self & 3 dependents.