CFE Operations Officer

Job Purpose

To perform the responsibilities of the CFE Operations, support the Central Operations to ensure assigned operations are effectively and efficiently performed. To process transactions as per customer request which includes Remittances, Cash, Cheques and other financial transactions in accordance with the guidelines provided by the Company with accuracy and efficiency. To ensure that the transactions and documentation process is in line with both the internal and regulatory compliance requirements.

Job Responsibilities

• Process Customer On boarding as per the procedure, and capture details accurately in the Core system.
• File and retain documents for Customers on boarded at Central Operations
• Process Remittances, permissible transactions and other relevant files and tasks in a timely manner, and accurately as per Customer instruction without any errors, mismatch of data and duplication or deletion
• Process approved Refunds within the agreed TAT, and ensure all Special Deals are utilized in a timely manner without any pending Deals except without approval of Dealing Room
• Exercise due diligence in processes related to customer transactions to ensure risk mitigation and adherence to relevant AML procedures and KYC initiatives
• Maintenance records relevant to the Customer On boarding, Transactional processing, supporting documents such as ID copies, Invoice copies and so on as per internal and regulatory requirements
• Provide excellent Customer Service is provided to internal Customers, as well as to external Customers dealing with the department
• Maintain excellent working relationship with all Business Team/functions such as Sales, Relationship team and other Departments to address service issues
• Adhere to all applicable internal policies and regulatory requirements related to CFE Operations, including data integrity and transactional due diligence
• Assist in preparation of Reports required for monitoring daily tasks and activities of the Department
• Escalate issues and areas of risks to the Department Head and Management Team members as necessary
• Complete assigned processes related to CFE Operations accurately and in a timely manner

Job Requirements

Qualifications

• Bachelor’s Degree Holder or High School Graduate with at least 2 years relevant experience

Experience

• Previous exposure to large volume of cash handling is an added advantage

Knowledge & Skills

• Knowledge of basic computer applications and operations
• Good interpersonal skills
• Good communication skills
• Customer service oriented
• Good quantitative skills
• Analytical and methodical approach.