Collection Officer

Job Purpose

Under the day to day supervision of Head – Fuel Marketing , Collection Officer is responsible for collecting payments of fuel, lubes, car wash and c-store sales from EPPCO/ENOC Service station outlets sold through Select cards and other possible vehicle related expenditure across all United Arab Emirates on or before the due date to minimize loss.

Principal Accountabilities

• Minimizing the outstanding of Fuel Marketing by collecting invoice value from 1,700 customers/territories entrusted on every month in time and efficient collection of delinquent debts as well. Activities include collection and recovery.
• Be in contact with all customers in assigned territory on monthly basis and make sure that invoices are reached and payment will be made in time.
• Authority to assist and support Head of Collections to Fix Credit Limit to customers.
• Authority for activating and deactivating of customers those who did not affect the payment as per the procedure.
• Ensuring that operational resource is used to maximum efficiency.
• Assist Government customers from getting new cards till payment since Collection team is the contact point for their any requirements.
• Answering the queries related all customers need related card marketing.
• Manage collection to maximize recovery whilst retaining customers within the assigned territory.

Additional Principal Accountabilities

• Meeting with Government offices accounts managers to fasten payments
• Solve problems with customers about
•     1. How to read invoices
•     2. Wrong transactions/fraud issues/duplicate billing
•     3. Additional cards issuance till collecting paymen
• Collect the overdue from all customers in a professional manner.
• Follow-up with Return cheques if there is no balance in customer bank
• Follow-up for expired bank guarantee renewals
• Convincing about the various charges in the invoice and collecting the same
•  Authority to take spot decisions about stop supply/open connected with if there is any discrepancies
• Educating customers abut facilities and mode of payement
• Educating customers about advantage of availing web acess
• Invoice should be personally handed over to the Govt.Offices and collect the cheque before due date.
•  Keep in touch with the key personnel in Rulers court, Govt. offices and of VIP customers.
• Review customer contact strategies to ensure most efficient use of resources
•  Monitor customer Past Due report on daily basis
• Call customers those who are not paid in time
• Reprint invoice and fax to those customers who did not receive the same to effect the payment in time.
•  Inform the customers to fax the bank deposit slips with their customer code and invoice nos. to those who remit at our bank account.
• Achieve the target set by the management, time to time
•  Inform customers about their bank guarantee expiry and get the renewed one in time.

Experience

• High school level education
• Sales experience
• Account management experience
• Professional approach
• Demonstrates teamwork
• Shows initiative
• A self – starter
• Letter writing capability
• English speaking ( Arabic speaking).