Contact Centre Operator

Contact Centre Operator Jobs in Abu Dhabi, UAE

Key Accountabilities

• Attend to calls and requests directed through the switchboard, radio system and/or email (24 hours / 7 days per week) relating to the properties.
• Answer calls within the agreed KPI (Key Performance Indicator).
• Fast and efficient handling of queries with clients.
• To priorities calls in accordance with procedure.
• Communication with site management and staff relating to calls/emails received.
• Ensure that a high level of service is maintained between tenants/clients, (internal and external).
• Ensuring that the work request is completed in CAFM system
• Following up on all work requests to ensure they are completed within the KPIs.

Specific Requirements

• Minimum two (2) years’ experience in office environment using keyboard skills.
• Excellent Phone Manner and Customer Handling skills.
• Excellent Email Handling Skills and data entry skills.
• Arabic & English spoken and written is essential.
• Fluency in another language is preferred i.e. Russian or French
• Have understanding in the principles of Quality Assurance and working to procedures.
• Have an understanding and experience of using computerised logging systems.
• Ideally experience in use of CAFM system.
• Ideally a degree holder in business administration or related discipline.