Customer Support & Services Jr. Officer

• Supports and provides service via toll free, e-mails, live chats, and social media to manage the business’ relationship with customers.
• Performs outbound surveys to ensure customer satisfaction for Sales and After Sales Services.
• Generates Sales Leads.
• Registers customer details and complaints for sales and service in order to guarantee resolution for customer satisfaction.
• Captures customer information, schedules appointments and forwards those to the Service Department to assure requested appointments are met.
• Utilizes all product, operational and Contact Center trainings provided to identify voice skills and how to enhance a good telephone presentation.
• Receives Inbound Calls, Emails, and Live Chats through Genesys Contact Center System.
• Receives Outbound Calls for different campaigns through Genesys Contact Center System.
• Saves customer profile in Forms through Genesys Contact Center System.
• Qualifies the call through Genesys Contact Center System.
• Obtains the status of service requests and service history through Oracle Application and informs the customers.
• Gathers customer information regarding service history through Oracle Application.

Requirements

• Six months to one year of customer service experience is preferred.
• High-school graduate – preferred.
• Good to very good English writing/speaking skills
• Very good Arabic writing/speaking skills
• Effective listening skills
• Familiarity with Microsoft Office products and general computer keyboard skills
• Friendly and courteous telephone manner required.
• Punctuality and efficiency, with the ability to prioritize.
• Willing to consider working based on rotating shifts (schedule will be made to accommodate staff’s other commitments such as school/university schedule — in compliance with the required number of working hours per day as per company policy.).

Benefits

• Benefits
• Medical Insurance
• Annual Leave.