Customs Clearance Coordinator

Key Accountabilities

• Track and organize all import and export shipments.
• Attend air, sea, and land ports as required for shipment clearance.
• Coordinate customs clearance documentation and approvals.
• Prepare and issue Ministry of Defense (MoD) application letters.
• Follow up with MoD, MOI, GHQ, Police, and Customs on clearance status.
• Arrange and attend MoD escorts for DG shipments when required.
• Liaise with shipping agents, freight forwarders, and logistics providers.
• Coordinate with internal departments to ensure shipment readiness.
• Support air, land, and sea logistics operations.
• Identify delays or risks and propose corrective actions.
• Review logistics processes and recommend improvements.
• Ensure compliance with company HSE and OSH procedures.
• Report hazards, incidents, and non-compliance issues.

HSE Responsibilities

• Comply with all OSH instructions and safe working procedures.
• Use appropriate PPE and safety systems.
• Follow emergency and evacuation procedures.
• Report HSE hazards, incidents, and safety concerns.

Requirements

General Competencies

• Planning and organizing
• Communication and coordination
• Accountability and ethics
• Ability to work under pressure

Specific Competencies

• Customs clearance and logistics operations knowledge
• Dangerous Goods (DG) clearance experience
• Liaison with government authorities (MoD, MOI, GHQ, Police)
• Negotiation and problem-solving skills
• Computer literacy (MS Office and logistics systems)

Experience & Qualifications

• Diploma or Bachelor’s degree in Logistics, Supply Chain Management, or related field
• Professional logistics or customs certification is an advantage
• Experience with DG shipments preferred
• Strong understanding of confidentiality and compliance requirements
• Must have good negotiating skills and ability to establish and maintain effective working relation with forwarding agents and transporters
• Must have ability to work effectively in a multicultural team environment and to deal patiently and tactfully with staff members and others.
• Must have high knowledge in Microsoft office, and to be familiar with it.