Facade Cleaning Coordinator

Scope: To plan, coordinate, and supervise all activities related to facade cleaning operations to ensure safety, quality, compliance, and customer satisfaction, while optimizing cost and introducing innovative methods and technologies.

Financial

• Monitor and control operational costs associated with facade cleaning activities
• Assist in budget preparation and ensure adherence to allocated budget
• Identify cost-saving opportunities through resource optimization, efficient scheduling, and vendor negotiations
• Support procurement in evaluating and selecting vendors/subcontractors for facade cleaning services
• Track consumables, equipment usage, and manpower to prevent wastage and over-expenditure

Customer

• Act as the main point of contact for clients regarding facade cleaning services and schedules
• Ensure services are delivered as per client expectations and SLAs (Service Level Agreements)
• Handle customer complaints and resolve issues promptly to ensure satisfaction
• Conduct regular site visits and client meetings to gather feedback and address concerns proactively
• Support in preparing client reports and documentation for audits or reviews

Process

• Develop and maintain facade cleaning schedules based on building type, accessibility, and safety considerations
• Supervise execution of facade cleaning works, ensuring adherence to safety protocols and quality standards
• Coordinate with rope access teams, cradle system operators, and external contractors
• Ensure compliance with regulatory and HSE requirements (e.g., work-at-height, PPE use, permit systems)
• Maintain accurate records of works completed, incident reports, equipment logs, and safety audits
• Conduct toolbox talks and ensure technicians are trained in safe work procedures and emergency protocols

Innovation

• Identify and implement new technologies or equipment (e.g., water-fed poles, drones, robotic cleaners) to improve efficiency and safety
• Suggest enhancements to current methods that reduce manual effort or improve turnaround time
• Keep abreast of industry trends and recommend best practices for facade cleaning in high-rise environments
• Drive digital transformation initiatives (e.g., using CAFM/mobile apps to track and schedule cleaning activities)
• Encourage a culture of continuous improvement through feedback loops and pilot trials

Selection Criteria

• Diploma/bachelor’s degree in business administration, Engineering, Operations Management etc.
• 3 to 5 years’ experience in operations management, preferably in the facade cleaning or building maintenance industry.
• Strong financial acumen and experience in budgeting and cost control.
• Excellent communication and interpersonal skills, with a customer-focused approach.
• Knowledge of health and safety regulations and a commitment to maintaining high safety standards.
• Innovative mindset with the ability to lead change and drive process improvements.
• IRATA certification is an added advantage.