Fund Transfer Operations Officer

Job Purpose

Perform/process remittances as per the standard operating procedures.

Job Responsibilities

• Batch / Process Transactions received from branches and send to respective banks on timely basis with accuracy
• Handle queries from banks and branches in a timely manner
• Retrieve, analyze, record and forward inward messages / reports to intended recipients
• Send Advise of Demand Draft Issuance to respective banks on timely basis
• Support branches by acting immediately on special requests (i.e. Special Handling, MT103 Copy, Urgent Query, Processing Clarifications or Assistance, etc.)
• Reconcile / check processed transactions and inform department head or supervisor of issues or exceptions identified and prepare daily report indicating any discrepancy or exceptions noted
• Handle incoming telephone calls
• File completed documents and pack for storage if and when required
• Coordinate with branches concerned when required for any clarifications or requirements to enable release of specific transaction;
• Inform / advise branches immediately of any rejected transactions providing specific reason for rejection;
• Inability to process / release payments for whatever reason should be informed immediately to coordinator or supervisor

Job Requirements

Qualifications

• Bachelor’s Degree preferably in Banking and Commerce stream

Experience

• Minimum 2 years of related experience
• Banking / Remittance experience preferred

Knowledge & Skills

• Knowledge of MS Windows and MS Office
• Team player and Customer focused
• Good communication skills
• Ability to work independently on a variety of responsible clerical tasks
• Ability to work under pressure and meet deadlines\ Knowledge of check and remittance processing
• Knowledge of the operation of computers equipped with modems and other standard office appliances
• Good Organization skills
• Good Coordinating skills
• Banking / Remittance experience is an added advantage.