Hotel Desk Agent

Job Purpose:

To proactively approach, advise, and sell UAE-based products and experiences such as tours and attraction tickets. A key part of the job is to actively approach guests with a strong focus on converting enquiries into sales, achieving ambitious sales targets, and delivering outstanding customer service.

Job Description:

• Maintain a deep working knowledge of the company’s products and services, including destination knowledge, through continuous learning and training on new experiences as they launch. Being self-motivated, proactive, and eager to learn independently are essential to succeed in this role.
• Develop full proficiency in required systems (booking portal, communication tools) to ensure smooth operations.
• Stay fully updated about the products and offers to maximize sales opportunities.
• Maintain a deep understanding of product features and benefits to actively cross-sell and maximize sales growth.
• Consistently communicate terms and conditions to customers with clarity and professionalism.
• Build and nurture lasting relationships with existing and potential customers, ensuring repeat sales and referrals.
• Identify and approach potential customers through networking and in-property engagement to increase conversion opportunities.
• Possess in-depth knowledge of UAE-based tours, attractions, and tickets, and confidently recommend the best options tailored to guest needs.
• Consistently meet and exceed revenue targets.
• Ensure all bookings are processed accurately through the business systems.
• Proactively suggest and share ideas to improve operations, enhance the guest experience, and maintain the company’s reputation as an innovative market leader.
• Confidently engage with customers across all channels: face-to-face hotel desk interactions, telephone, email, WhatsApp, and website chat whenever needed.

Skills & Experience:

• Secondary school qualification (10 years schooling or equivalent).
• Minimum of 3 years’ experience in a customer-facing role, preferably within hospitality, travel, or tourism.
• Proven experience in a sales or consultant role. Highly advantageous if it is within a travel/tourism agency or service-driven environment.
• Strong communication and interpersonal skills with the ability to actively approach, engage, and build trust with guests in different environments.
• Passionate, driven, and hungry for sales, while maintaining humility, professionalism, and service excellence.