Housing Controller

Housing Controller Jobs in Sharjah, UAE

Job Responsibilities

• Ensure all residential students check in before curfew and address any needs required by the students at night.
• Work with Complex Managers, Residential Hall Coordinators, Resource officers, Resident Assistants and other units on campus to create a strong community in the complex.
• Provide a friendly environment for the residents.
• Ensure the safety and well-being of our students during the night hours.
• Oversee the safety and security of resident students with the Residential Life Resource Officers and RHCs.
• Address potential cases of students not reporting to the halls after curfew.
• Follow-up on hall maintenance, and other issues reported to OPD/IT/Facilities at night.
• Monitor visitors and provide access only to those allowed under department policy.
• Manage student conduct issues as noted in the residential policies and student handbook, working with the Complex Manager to document inappropriate behavior.
• Play an active role in move in and move out procedures which includes assignments, charges, transfers and cancellation.
• Welcome students and handle check-in, meet and greet, and provide support to the SRLD staff.
• Handle administrative requests and correspondence such as curfew management, access cards and maintain student records using housing management system.
• Ensure students understand the rules, regulations, facilities and services to students through direct communication and flyers/posters.
• Refer students when necessary to the proper resource on campus, university health care, student counseling, academic support center, etc.
• Assist in fire drills supervision and any other request from security and emergency management.
• Provide access to students to their rooms in case of lost/damaged access card.
• Participate in trainings and educational workshops.
• Manage emergency operations according to SRLD policies and university policies.
• Maintain AUS assets stores and correspond with the operations officer when necessary.
• Other duties as assigned in order to fulfil the mission of SRLD.

Qualifications and Skills Required

• Able to work 4 days per week – Monday to Sunday – Night Shift only.
• Bachelor’s Degree.
• Excellent verbal and written English communication skills.
• Computer literate with high aptitude for technology.
• Ability to manage priorities in a fast-paced work environment.
• Values collaboration in a dynamic working environment.
• Strong interpersonal, leadership, problem solving and teamwork.
• Multi-tasking and work standards/quality.
• Dependability and ability to complete tasks in a timely manner.

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service.
• Experience in a higher education work environment is an advantage.
• Knowledge of Arabic is an advantage.