Regional Food Commercial Leader

Regional Food Commercial Leader Jobs in Dubai, UAE

What You Will Do:

Commercial

• Integrate food into activity commercial calendar by working closely with stakeholders in and outside the Commercial team.
• Plan, conduct, and follow-up on commercial performance and reviews, and act upon them to ensure performance excellence throughout the year.
• Implement common food commercial framework and KPIs, adapting to local legislation and laws.
• Lead food experience improvements and food innovation.
• Work to make the IKEA Food department successful and high performing by attracting visitors, achieving sales growth, ensuring customer satisfaction, and excellent operational performance as measured through defined KPIs.
• Utilize relevant reporting tools, such as Navision and the Functional Commercial Review, to develop the IKEA Food business.

Operations

• Lead and develop mechanisms to ensure guests are always in focus, striving to meet and serve them with empathy and care.
• Regularly assess Restaurants and Food areas through customers’ perspectives and act based on feedback.
• Utilize tools like Profit & Loss, KPI-report, and Pulse CX to challenge stores and monitor performance.
• Implement the IKEA FOOD concept to increase sales of home furnishings and reinforce IKEA’s market position.
• Cooperate actively with key stakeholders to secure integration.
• Drive an open and sharing climate, and work on sustainability within food sourcing and production.
• Monitor and challenge costs at a regional level by promoting lean, simple, and cost-conscious approaches.
• Consolidate and update services/products in stores and use this knowledge to assist guests.

People

• Empower IKEA Restaurant Managers and Co-workers to meet guest needs and improve standards.
• Conduct training sessions for Restaurant managers.
• Promote productivity and continuous improvement among staff.

Required Skills To Be Successful:

• Strong customer focus.
• Effective multitasking capabilities in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Proven leadership abilities, leading by example.

What Qualifies You For The Role:

• High School/Trade School Graduate, preferably in hotel, business, or culinary studies.
• Minimum 3-5 years of food service manager experience in a high-volume business.
• Strong interest and knowledge of the culinary or food service industry.
• Ability to work in fast-paced, high-volume retail environments.
• Proficiency in multitasking and in MS Office and data analysis.
• Excellent communication and interpersonal skills.
• Ability to build working relationships and speak and understand English fluently.
• Proven leadership capabilities, demonstrating personal leadership and team collaboration.