Reservations Agent

Reservations Agent Jobs in Dubai, UAE

About the Role:

An exciting opportunity has arisen for an experienced Reservations Agent to join the Reservations Team at Jumeirah Marsa Al Arab. Your key responsibilities will include:

• Represent and champion the Jumeirah Brand by displaying all Hallmarks and promoting the business values in all interactions
• Proactively promote all properties and services within the Jumeirah portfolio in a friendly, professional and efficient manner upselling where appropriate to achieve all revenue objectives
• Achieve targets set by Jumeirah for revenue, quality, customer service standards and productivity
• Achieve minimum standards related to external reservation audits for LQA, Forbes and IFH call standards
• Proactively handle and resolve customer and partner related queries and escalations through all channels which may include Telephone, email & chat within agree response times
• Maintain the integrity and accuracy of Jumeirah customer data base following Jumeirah standards

About you:

The ideal candidate for this position will have the following qualifications, experience, and skills:

• Experience in hospitality or similar customer service role
• Educated to college degree
• Communicates Effectively (eMail, Telephone – Listening Skills, Writing Skills and Verbal communication etc.)
• Lead by Example
• Team Player – Collaborates positively and effectively with others and team

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.