Service Advisor

Service Advisor Jobs in Dubai, UAE

Overview of the role:
This role represents the brand and division to the customer, maintaining strong customer relationships to ensure a seamless and engaging aftersales journey that drives revenue achievement and customer retention.

What you will do:
•    Build long-term relationships with customers to ensure customer retention & loyalty.
•    Achieve financial objectives by upselling & discount control, to meet monthly revenue targets.
•    Actively engage with the customer through consultation on customer needs & service requirements, through the whole service process, in order to ensure vehicle is fixed right the first time.
•    Coordinate with the Production Team to ensure timely progress update of Vehicle to customers at all times to keep the customer informed and to maintain the on-time-delivery commitment.
•    At the time of delivery (of the vehicle), ensure that the customer is provided detailed explanation of all work performed & cost associated with those repairs, for the customers to understand the value-addition of services rendered by the business.
•    Effectively manage customer complaints to satisfactory closure of all complaints, to sustain & improve the Customer Service Value & Net Promoter Scores.
•    Active compliance to all Standard Operating Procedures, Company policies & Distributor Programs to ensure consistency in the customer experience.

Required Skills To Be Successful:
•    Minimum 3 years experience with automotive industry, preferably in a similar service role related with EV’s.
•    Technical knowledge provides up-to-date technical information in response to customer inquiries.
•    Excellent customer service, willing to go the extra mile.
•    Strong English communications skills, Arabic speaker an added advantage!

About The Team:
•    The role will report to the Aftersales Manager and you will be working in a busy workshop environment wherein you will be dealing directly with Customers, Service Managers, Aftersales Managers, Workshop Teams & Technicians on a daily basis.

What Equips You For The Role:
•    Diploma or Degree in Technical school / Certificate/ Diploma in Automobile / Mechanical Engineering
•    Minimum of 3 to 5 years’ experience in the automotive industry or similar role.
•    A broad based knowledge to service as a reliable consultant is essential for this role.