Student Services Coordinator

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Oversees the front desk/ reception area of the Office of Registration.
• Receives and sorts daily incoming and outgoing mails and responsible for all the inquiries and requests in “Kayako”.
• Assists in the registration processes.
• Prepares official letters/ transcripts and graduation certificates.as received on E-requests.
• Prepares the smart label sticker for the graduation certificates and uploads the soft copy to the MOE website for attestation purposes.
• Assists students with their shipment/courier requests.
• Escalates and follow-ups all students’ inquiries with the Colleges and Offices.
• Monitors the inventory of office equipment /resources and ensures sufficient supplies are available.
• Provides the first point of contact for students, parents, visitors, and other customers; and deal with their requests and inquiries as appropriate.
• Answers, screens, and forwards incoming phone calls in a timely and polite manner.
• Greets students, parents, faculty staff, and guests that visit the Office.
• Coordinates with the registration staff, colleges, and offices ensuring that student-related processes are correctly followed, and accurate records are kept.
• Preforms miscellaneous job-related duties as assigned by line manager.

QUALIFICATION & EXPERIENCE:

• A bachelor’s degree in business administration/IT or any related field.
• A minimum of two years of experience directly related to the duties and responsibilities specified is required.

KNOWLEDGE & SKILLS:

• Excellent English verbal and written communication skills
• Records maintenance skills.
• Very good skills in Microsoft package.
• Strong interpersonal and communication skills and the ability to work effectively with staff from diverse communities.