Admission Executive

Lead qualification – Focus

SchoolsManage high volume outbound calls to all leads for focus schools within 48 hours.

Oversee the lead qualification process to increase conversion to school tour and registration.

Lead follow up and processing of applications to optimise conversion at each stage of the sales funnel.

Maintain household accounts within Salesforce to ensure 360 view of customers for assigned school.

Achievement of lead qualification and follow up time targets in line with set KPI’s

Cross-sell and waitlist management

Responsible for cross selling to an appropriate cluster/school if there is no suitable seat availability

Maintenance of waitlist for focus schools, ensuring customers are appropriately engaged

Achievement of cross sell % targets in line with set KPI’s

Enrolment Targets

Support school level sales and enrolments plans to leverage quality and quantity of leads to achieve enrolment targets.

Participate in enrolment events (internal or external), which may be outside of normal office hours (evenings or weekends)

Achievement of Enrolment conversion targets in line with set KPI’s

Reporting & Data Analytics

Reporting of lead conversion and cross sell at school and cluster level.

Responsible for completeness and accuracy of required key data points, and for the ongoing improvement and maintenance of the data quality.

Achievement of data quality improvement targets in line with set KPI’s

Good communication skills

An emotionally intelligent and capable person

Strong customer service skills, and excellent with dealing customers

Ability to influence a customer’s decision

High energy level, comfortable performing under pressure, and able to multi task

Superior interpersonal abilities.  Ability to get along and work with diverse personalities; tactful, mature.

Results and people oriented, with judgment to balance other business considerations. Service oriented, but assertive/persuasive.