Customer Service Assistant 

Customer Service Assistant Jobs in Dubai, UAE

What You Will Do:

Customer Service:

• Responsible for providing high standards of customer service to visitors bearing in mind cultural sensitivities and varying levels of expectations.
• Answer questions related to store locations, mall services, operating hours, promotions, and marketing events.
• Conduct daily walks as part of the shift to be updated on any changes in the mall/stores etc.
• Offer solutions to customer complaints and resolve issues in a professional and timely manner.
• Maintain a positive and approachable attitude to create a welcoming atmosphere for customers as well as within the team.
• Work closely with the customer service team and support each other to ensure the department runs smoothly overall.
• Provide concierge-style assistance, including offering directions, arranging transportation, and coordinating mall services (e.g., lost and found, stroller, wheelchair etc.).
• Assist and support with the sales of the mall gift card, push the mall promotions with our customers, promote the mall events etc.
• Collect and record customer feedback on a daily basis to help improve services and overall customer satisfaction.
• Provide suggestions to the management team based on customer insights.
• Coordinate and work closely with internal departments, mainly security and operations as required.
• Support the marketing department during events, on-ground coordination with suppliers, managing coupons distribution for promotions and any other assistance as needed.
• Provide basic level first aid services and emergency assistance to mall customers if required.

Site Knowledge:

• Responsible for developing an in depth understanding of the retail center to assist to any customer queries. This includes updated knowledge of store locations, temporary SL setups, services, marketing events, promotions etc.

Resolution of Problem:

• Responsible for proactively resolving customer complaints/ issues within the delegated level of authority.

Coordination:

• Daily and detailed coordination with other members of the customer service team to ensure smooth operations and positive team spirit.
• Coordinate with other departments within the mall, with respect to any issues relevant to these areas.

Management Support:

• Provide support to all the departments as required at Arabian Center – to provide management front line data to understand public opinion, gauge visitor experience or make business and marketing decisions.

Required Skills To Be Successful:

Behavioral Competencies:

• Friendly, approachable, honest and trustworthy
• Be flexible and efficient
• Proactive, punctual and reliable.
• Positive, cheerful mentality and open to work attitude

What Qualifies You For The Role:

Minimum Qualifications and Knowledge:

• Graduation in any degree
• Fluent in English, Arabic preferred

Minimum Experience:

3-5 years’ relevant customer service experience in a shopping center or hospitality background preference for front-desk.

Job-Specific Skills:

• Customers relations support
• Accept to work on weekends, official holidays and outside the official working hours
• Basic admin, sales and accounting knowledge.