Guest Services Officer

Welcome and assist patients upon arrival, ensuring a smooth and friendly check-in experience.

Accurately register patients using a structured interview approach and capture all demographic and insurance details into the Electronic Medical Records (EMR).

Verify insurance eligibility, patient identity, and out-of-pocket responsibilities to facilitate seamless care and billing.

Secure all required patient signatures, including general consent and compliance documents, while ensuring patients understand their rights and next steps.

Schedule appointments, make reminder calls, and support patients with discharge coordination and follow-ups.

Act as a liaison between patients, their families, and clinical teams, maintaining professional communication and upholding confidentiality at all times.

Collect payments (co-pays, deductibles, etc.), manage receipts, and ensure cash handling procedures are followed precisely.

Handle incoming calls, inquiries, and patient feedback with empathy and efficiency, ensuring timely resolution or escalation.

Support operational excellence by participating in department meetings, completing training requirements, and meeting quality, productivity, and patient satisfaction standards.