ICT Support Specialist 

Mediclinic Middle East

ICT Support Specialist Jobs in Abu Dhabi, UAE

 

MAIN PURPOSE OF JOB

To provide first line support via the MCME ICT service desk or onsite at business unit level to resolve ICT technical problems

KEY RESPONSIBILITY AREAS

Identify and classify requests through diagnostic techniques and pertinent questions (Cherwell)

Determine the best solution based on the issue and details provided by customers

Direct unresolved issues to the next level of support personnel in a timely manner to minimise the impact on business

Maintain service records and their resolution in the IT Service Management tool

REQUIRED EDUCATION

Bachelor Degree in Computer Science or ICT equivalent degree from an accredited institution

Certification in ITIL v3 Foundations will be an advantage

REQUIRED EXPERIENCE

At least 1 years’ experience in an ICT support service environment

REQUIRED JOB SKILLS AND KNOWLEDGE

  • Able to complete the necessary documentation
  • First line hardware and software technical problem solving skills
  • Client service and related management principles
  • IT service management tool
  • ITIL Service Management based skillset for Incident, Change, Problem and Request management.

To apply for this job please visit careers.mediclinic.com.

About Hanoon

Hanoon V is a dedicated recruiter, career blogger, and job consultant with extensive experience in the job markets of Dubai, Abu Dhabi, Sharjah, and the broader UAE. Known for her deep insights into local employment trends and industry-specific opportunities, Hanoon regularly publishes articles that offer practical advice for job seekers aiming to succeed in the UAE's competitive landscape. Through her personalized recruitment and consulting services, she helps individuals refine their career strategies, build essential skills, and connect with the right employers, ensuring their professional growth aligns with the unique opportunities available in the UAE

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