Head of Training

Key Responsibilities:

• Training Management: Oversee, plan, and implement all training activities across the region and UAE, ensuring alignment with existing policies and best practices to effectively support sales objectives.
• Learning Initiatives: Initiate and develop new learning and development initiatives tailored to meet the business needs of employees.
• Training Calendar Coordination: Create, communicate, coordinate, and implement the annual training calendar for all brands within the organization.
• Team Guidance: Monitor and guide the training team to enhance conversion rates for brands through effective training solutions and methodologies.
• Cost-effective Training Solutions: Develop and conduct cost-effective training solutions that address employee development needs.
• Product Knowledge Acquisition: Acquire product knowledge of new brands in the portfolio and ensure the training team is well-prepared to educate employees.
• Content Review: Review and enhance training content prepared for various brands to ensure it is relevant and effective for training purposes.
• Feedback Analysis: Analyze employee training feedback and implement necessary changes to improve training programs continuously.
• Material Recommendations: Recommend new learning materials and delivery approaches to optimize the effectiveness of training initiatives.
• Best Practices Implementation: Ensure that best training and development practices are maintained and practiced by the training team to foster a culture of continuous improvement.
• Training Delivery Measurement: Manage the measurement of training delivery, follow up, and maintain comprehensive records of all training activities.
• Course and Program Design: Design and implement training courses and programs that meet the diverse needs of the organization and its multicultural workforce.
• Process Implementation: Implement training processes and modules to facilitate effective learning outcomes across the organization.
• In-Store and Leadership Programs: Initiate in-store and leadership programs aimed at enhancing employees’ people skills and overall performance.
• Retail Staff Assessment: Visit retail outlets to assess retail staff skills through mock sessions or observations and provide constructive feedback for improvement.
• Mystery Shopping Organization: Organize third-party mystery shopping assessments to evaluate service quality and ensure customer satisfaction.
• Team Leadership: Motivate, supervise, and guide the training team to foster a productive and engaging learning environment.

Manpower Planning: Responsible for manpower planning within the training department to ensure adequate staffing and resource allocation for training initiatives.