Operations Technical Trainer

Roles and Responsibility:

• Deliver end-to-end (“full stack”) training services: analyse training needs, design solutions, develop materials, deliver training, assess competence, and evaluate effectiveness for new joiners and existing staff (including refresher and revalidation).
• Ensure required competence levels are achieved and maintained in line with Etihad Rail standards, operational assurance requirements, and applicable guidelines.
• Maintain personal functional and technical competence and actively research international developments and best practices, incorporating relevant improvements into training content, methods, and assessment practices.
• Conduct and maintain TNAs, competency specifications (Cspecs) and risk analysis (CAAM) to identify competence gaps and update competency requirements, training programmes, assessment tools and CMS accordingly.
• Develop, review, and update controlled training and assessment materials to ensure they remain current, compliant, standardised, and fit for purpose.
• Maintain accurate, auditable training and competence records, ensuring traceability, data integrity, and timely reporting.
• Provide mentoring and on-the-job support to new joiners, helping them integrate into the training environment and adopt required standards, methods, and quality expectations.
• Undertake any other reasonable duties assigned to support operational priorities and departmental objectives.

Academic Qualifications:

• Engineering, Transport/Logistics, Rail Operations, or a related discipline (or equivalent recognized qualification). (Desirable)
• Relevant vocational or technical qualifications supporting railway operations and/or rolling stock operations. (Desirable)
• Recognized training, assessing and internal quality assurance qualifications (e.g. Level 3 in Teaching, Level 3 in Assessment AET/PTLLS, TAQA, A1/D32/D33, IQA).

Professional Qualifications:

• Heavy rail Train Driver qualification with a clean driving record.
• Train-the-Trainer qualification.
• Learning design / e-learning / digital content development qualification or evidence of competence (e.g., instructional design, LMS authoring tools). (Desirable)
• Successful completion of prescribed psychometric assessments is required.

Experience:

• Minimum 5 years’ proven rail operations experience, with competence-based training and assessment for safety-critical operational roles (passenger or freight).
• Demonstrable “full stack” capability: conducting TNA/task & risk analysis, designing and developing materials and assessments, delivering training, assessing competence, maintaining records, and driving continuous improvement.
• Train Simulator training/assessment experience, including scenario design, facilitation, debriefing, and performance evaluation.
• CMS/LMS experience (Competence Management System and Learning Management System), including learner administration, training record management, reporting, and evidence traceability.
• Strong digital capability: proficient with modern MS Office tools and e-learning techniques; able to develop, adapt, and deliver digital learning resources and maintain training documentation and records to audit standard.

Other Skills:

• Excellent standard of the English language essential
• Previous experience in rail operations and maintenance
• Excellent knowledge of training processes, systems, and challenges
• A full driving licence is essential.
• Strong Communication skills
• Self-starter, able to manage projects, and department deliverables
• Self-management
• Cooperation, working with others, a team player
• Conscientiousness
• Work experience in a multi-cultural environment.