Parts Consultant

Parts Consultant Jobs in Abu Dhabi, UAE

Key Responsibilities

Business Development & Sales Performance

• Proactively acquire new B2B customers while achieving assigned sales revenue and Gross Profit (GP) targets.
• Actively sell automotive parts and promote accessory upselling opportunities to maximize revenue.
• Negotiate pricing and commercial terms with customers to achieve mutually beneficial agreements.
• Track lost sales and pursue incomplete opportunities to improve KPI conversion rates.
• Conduct market research and analysis to identify new business opportunities and industry trends.

Account Management & Customer Engagement

• Develop and maintain strong relationships with existing customers to ensure high levels of satisfaction, retention, and repeat business.
• Maintain a high standard of customer service to build rapport and long‑term partnerships.
• Conduct regular customer follow‑ups and site visits to strengthen relationships and secure ongoing business.
• Lead parts awareness campaigns, promote monthly offers, and ensure product information is effectively communicated to customers.
• Maintain up‑to‑date product knowledge, including competitor offerings, to effectively address customer needs.

Operations, Systems & Compliance

• Maintain accurate customer records, sales activities, and transactions in Autoline.
• Execute parts sales processes in line with SOPs, including order processing, inventory coordination, and documentation.
• Escalate incidents or issues requiring management attention to the immediate supervisor or Parts Manager.
• Adhere to company policies, QHSE safety procedures, quality standards, and professional conduct requirements.
• Maintain accurate documentation and reports in line with SOPs and audit standards.

What We’re Looking For (Must‑Have Skills & Experience)

• 4–6 years of experience in a similar automotive parts sales or outdoor sales role.
• Proven experience in new client acquisition and B2B account management.
• Strong knowledge of automotive parts and the aftermarket environment.
• In‑depth understanding of the local and regional market.
• Proven ability to work under pressure and achieve challenging sales targets.
• Strong negotiation, influencing, and relationship‑building skills with a customer‑focused mindset.
• Results‑oriented with strong ownership, accountability, and adaptability to change.
• Proficient in MS Office; experience with Autoline or similar DMS is an advantage.
• Valid UAE driving license is essential.