Receptionist 

SUMMARY OF FUNCTIONS:

The receptionist is responsible for welcoming visitors to the community by greeting them, in person or on the telephone, and answering or referring their inquiries.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Greet and direct staff, faculty, students and visitors at the front desk.
• Answer in a timely manner (maximum three rings) and manage the multi-line phone system.
• Escalate and follow up all students’ enquiries with Colleges and all Departments to make sure that the enquiry has been handled.
• Provide telephone coverage backup for other positions like the operator.
• Process incoming and outgoing mail.
• Perform various clerical functions including filing and making copies.
• Assist in registration processes.
• Maintain orderly appearance of reception area, daily check for any shortage in the resources, report directly to the direct manager in case of any disorder or inappropriate situations of any kind.
• Audit, prepare and submit an annual data analysis report of patient’s files by end of the academic year.
• Ensure students and staff satisfaction rate of 100% within the timing of the clinics during the academic year.
• Follow the latest protocols that comply with the pandemic situation.
• Complete and filing insurance forms and dental billing records and managing office inventory and supplies.
• Operate and maintain a range of office equipment by ordering them ahead of time during of academic year.
• Manage patient files and records, including document filing, scanning, and to assure all follow up patients are on track.
• Perform miscellaneous job-related duties as assigned.

QUALIFICATIONS & EXPERIENCE:

Diploma/ Bachelor with at least 3 years of experience that is directly related to the duties and responsibilities specified.

KNOWLEDGE & SKILLS:

• Outstanding customer services skills.
• Strong interpersonal and communication skills and the ability to work effectively with a diverse faculty, staff and student body.
• Problem solving skills.
• Excellent telephone courtesy knowledge and experience.
• Skill in the use of personal computers and related software applications.
• Strong organizational skills and detailed oriented.
• Remains calm under pressure; expresses confidences in ability to succeed; keeps an optimistic attitude even when things are not going well

WORKING CONDITIONS:

• Work is normally performed in a typical interior/office work environment.
• Requires handling phone calls for long periods.
• Requires standing\sitting for extended periods.
• Very limited physical effort required.
• No or very limited exposure to physical risk.