Rooms Reservations Agent

Rooms Reservations Agent Jobs in Dubai, UAE

About the Job:

The main duties and responsibilities of this role are:

• Have full and up to date knowledge of the hotel products and services.
• Ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller’s needs using a client orientated approach.
• Check arrival reports: Reservations Entered on By, 7 days, 3 days prior to arrival and 24 hours prior to arrival.
• Handle all reservations through different channels (via email/ fax/telephone/ website) efficiently. Prepare Pro Forma invoices as requested by accounts.
• Actively participate in maximizing revenue through up-selling.
• Follow up on non-guaranteed and waitlisted bookings
• Handle no-shows and cancellations efficiently
• Maximize selling opportunities by adding customer value at every opportunity.
• Handle complaints promptly and professionally, demonstrating genuine care and concern under the supervision of the Manager on Shift.
• Liaise with the Management and team in order to ensure the smooth operation of Revenue processes and functions within the individual unit covered.
• Prepare, update and file all correspondence relating to room sales
• Be actively motivated in cluster sales projects, including FAM trips and client evenings/lunches.
• Assisting on guest visa inquiries
• Handling Group Reservations by communicating with the Events/Sales Department

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Fluent in Arabic and English language
• Previous 5 Star Luxury Hospitality experience
• Communicates Effectively (eMail, Telephone – Listening Skills, Writing Skills and Verbal communication etc.)
• Intermediate computer skills (Microsoft Office)
• Lead by Example
• Team Player – Collaborates positively and effectively with others and team
• Flexible and adaptable to changing business needs and processes
• Time Management/ Adherence to schedule
• Customer Relationship Management
• Initiative – Identifies issues or area for improvement and taking ownership to resolve.