SAP Success Factor Specialist

SAP Success Factor Specialist Jobs in Dubai, UAE

Key Responsibilities

• SuccessFactors Application Ownership
• Own and manage the complete SAP SuccessFactors suite (e.g., EC, ECP, RCM, ONB, PMGM, LMS, Compensation, etc., as applicable).
• Ensure system availability, data integrity, and stable performance across all modules.
• Manage quarterly release updates, assess business impact, and coordinate testing and adoption.
• Vendor Coordination & Issue Management
• Act as the primary liaison with the implementation/support vendor.
• Log, track, prioritize, and resolve incidents, defects, and enhancement requests.
• Ensure SLAs are met and escalate critical issues when required.
• Review vendor deliverables and validate solutions before production deployment.
• HR & Business Stakeholder Collaboration
• Work closely with HR, Payroll, Talent, and business users to understand requirements.
• Translate business needs into functional system changes or enhancements.
• Provide functional guidance and best practices to HR users.
• Support HR during critical business cycles (payroll, performance, hiring peaks).
• Change, Release & Configuration Management
• Manage configuration changes, business rules, workflows, MDF objects, and security roles.
• Coordinate UAT with HR and business teams.
• Maintain transport discipline across environments (Dev / Test / Prod).
• Ensure documentation is updated for all changes.
• User Support & Training
• Act as L2/L3 support for SuccessFactors-related issues.
• Guide HR operations and super users on system usage and troubleshooting.
• Support end-user training, FAQs, and knowledge base creation.
• Compliance, Security & Reporting
• Ensure compliance with local labor laws and data privacy requirements.
• Monitor role-based permissions and data access.
• Support audit, reporting, and data extraction requirements.

Key Skills & Competencies

• Technical & Functional Skills
• Strong hands-on experience with SAP SuccessFactors Employee Central (mandatory).
• Experience in other modules such as RCM, ONB, PMGM, LMS, Compensation, or ECP is highly desirable.
• Good understanding of:
• Business Rules & Workflows
• MDF Framework
• Role-Based Permissions (RBP)
• Integration monitoring (SF APIs / middleware awareness)
• Experience managing SuccessFactors releases and regression testing.
• Soft Skills
• Strong stakeholder management and communication skills.
• Ability to coordinate across HR, IT, vendors, and business users.
• Structured problem-solving and incident management mindset.
• Ability to work independently as a system owner.

Qualifications

• Bachelor’s degree in HR, IT, or related field.
• SAP SuccessFactors certification(s) preferred.
• Experience supporting mid-to-large employee populations (1,000+).