Training Quality Assurance Officer

Position Overview

Responsible for delivering quality assurance practices and processes for training, assessment, compliance, and competence within ETIHAD RAIL INFRASTRUCTURE Training. The Quality Assurance Officer role is to support the Quality Assurance Manager to deliver internal assurance processes that validate workforce competence and drive continuous improvements through best practices and standards.

Roles and Responsibility

Setting and maintaining the highest standards for quality

Auditing and inspecting departments against compliance and assurance standards

Providing support with external audits

Assuring all training and assessment practices and materials

Assurance of all Trainers and Assessors

Preparation and submission of accurate reports submitted in advance of deadlines

Implementing quality improvement measures through Quality Improvement Plans

Identify areas for improvement

Maintaining the company’s quality procedures, standards, and specifications

Undertake Quality Assurance visits to each department and record evidence of performance quality performance

Develop action plans and provide realistic targets to make ongoing improvements

Developing and updating quality procedures in collaboration with departments

Assure all aspects of the ETIHAD RAIL INFRASTRUCTURE competence management system

Contribute to the development of ETIHAD RAIL INFRASTRUCTURE practices

Compliance with Company policies and procedures

Manage the quality of Continuous Professional Development for licensed Trainers and Assessors

Desirable qualifications, skills and experience

Academic Qualifications:

• Recognized qualification in internal quality assurance or internal auditing.

Professional Qualifications:

• College diploma
• IQA Level 4

Experience:

• No less than 5 years proven experience in a quality assurance role
• Competent in modern computer packages and e-learning techniques
• SAP experience preferred

Other Skills:

• Excellent standard of the English language essential
• Previous experience in rail operations and maintenance
• Excellent knowledge of training processes, systems, and challenges
• Arabic language skills desirable
• Full driving licence is essential.
• Strong Communication skills,
• Self-starter
• Self- management,
• Cooperation, working with others, a team player
• Conscientiousness
• Work experience in a multi-cultural environment.