Workshop Controller

Responsibility-

• Smooth functioning & organization of the workshop procedures & developing its turnover & profitability.
• Making a daily target/actual comparison to check turnover.
• Maximum utilization of workshop capacity, manpower and repair quality.
• Apprentice training & coordinating on-job training with training manager.
• In charge of warranty and warranty procedures during repair process.
• Ensure proper communication between service reception staff & workshop through the right details.
• Preventing accidents in the workshop.
• Correct use and maintenance of workshop equipment.
• Ensuring the work quality based on QMA guidelines for repair quality.
• Following the QMA and Dealer procedures & guidelines.
• Working flexible hours depending on the workload.
• Ensuring that all work descriptions and checking are completed correctly on the rear of the job card prior to testing of the vehicle.
• Ensuring that the workshop staff and team leader sign off the repairs once the job is ready for testing.
• Ensuring that all workshop staff adheres to the time schedules for the workload.
• Ensuring staff adherence to working hours’ schedule.
• Always ensure highest degree of customer satisfaction and retention.
• Handling customer complaints and ensuring corrective action has been taken.
• Focus on quality of customer service & regular follow-up.
• Always communicate professionally with customers before, during & after the sale.
• Drive the department’s business through superior customer service and providing updated product information.
• Communicate and meet with customers on a regular basis with regards to promoting brand.
• Develops and maintain customers relations and ensure customer business growth.
• Maintain the highest levels of product knowledge & competitive products, personal development& integrity, quality standards and business ethics.
• Takes the initiative, suggests, and develops plans to maximize utilization and increase productivity and efficiency.

• 5+ years of experience in workshop management within the automotive industry, with at least 2 years in a luxury or premium brand environment.
• Knowledge in working with CDK Autoline would be an advantage.
• Technical knowledge in and expertise in luxury vehicles.
• Strong Leadership and Team Management skills.
• Diploma or degree in Automotive Technology, Mechanical Engineering, or a related field.
• Certification in automotive service or workshop management can be an advantage.
• Valid UAE driving license.