Vendor Operations Supervisor

Vendor Operations Supervisor Jobs in Dubai, UAE

What you’ll do:

As a Vendor Operations Supervisor, you will be responsible for overseeing and optimizing the performance of third-party sellers and vendors on the noon platform. You’ll coordinate with internal teams and external partners to ensure smooth onboarding, order fulfillment, compliance, and service level performance.

• Supervise day-to-day vendor operations activities, ensuring timely and accurate order processing and fulfillment.
• Collaborate with internal teams including warehouse and Darkstores to troubleshoot and resolve vendor-related issues.
• Monitor vendor performance metrics such as absenteeism, attrition, shift timing adherence.
• Support new vendor onboarding by ensuring proper documentation, system setup, and process training.
• Identify operational inefficiencies and implement process improvements for better vendor experience and business performance.
• Provide regular feedback and performance reviews to vendors, helping them align with noon’s service expectations.
• Conduct audits on vendor campsites, transportation facilities.
• Prepare reports and analysis on vendor performance for internal review and strategic planning.
• Escalate high-impact issues and support resolution in coordination with key stakeholders.
• Ensure all operations align with company policies and customer service standards.

What you’ll need:

• Bachelor’s Degree in Business, Supply Chain, Operations, or a related field.
• 3+ years of experience in vendor operations, supply chain, or fulfillment roles, preferably in e-commerce or retail.
• Strong understanding of vendor lifecycle management and fulfillment processes.
• Proficiency in data analysis and reporting tools (Excel, Google Sheets; SQL is a plus).
• Excellent communication, negotiation, and problem-solving skills.
• Ability to manage multiple vendor relationships while maintaining high attention to detail.
• A proactive approach to identifying challenges and driving solutions.
• Comfortable working in a fast-paced, high-volume operational environment.

Requirements

• Bachelor’s Degree