Customer Experience Agent

SERCO

Customer Experience Agent Jobs in Abu Dhabi, UAE

 

Key Accountabilities

  • Customer service provision and assisting customers with information.
  • Team members interact face to face with thousands of customer daily and the core task is to assist them in any way required to assist them on their journey. Providing information regarding products and services, assisting with wayfinding and delivering the friendly and professional service that is core to client aspirations.
  • Communication and problem solving. Team members will be the first point of contact for the majority of customer queries and issues, so they need to be agile and well informed to assist in the successful resolution of problems.
  • Coordination with service partners to deliver the daily operating plan. Team members will work closely with the Police, GDRFA and service partners to efficiently process customers through the required processes and touchpoints in a timely and compliant manner.
  • Supporting the Terminal Operations Team in all daily tasks and activities. Team members will assist the operations team in ensuring a safe and secure environment, reporting hazards, and ensuring all policies and procedures are adhered to.
  • Briefing and reporting. Team members will support the operations team in preparing reports and briefings, gathering and recording required information and ensuring all required administrative tasks are accurately completed.

 

Essential technical and professional skills

  • Must hold high school diploma or general education degree or equivalent professional qualification.
  • Ideally will have minimum 1 year of experience as front-line staff delivering customer service in a Retail, F&B, hotel, hospitality or equivalent.
  • Must have good understanding of dealing with customers and conflict resolution techniques.
  • Should have knowledge of basic software and online applications.
  • Should be fluent in written and spoken English and Arabic.

To apply for this job please visit careers.serco.com.

About Munawer M

Munawer is a seasoned recruiter, career blogger, and job consultant specializing in the dynamic job markets of Dubai, Abu Dhabi, Sharjah, and across the UAE. With a deep understanding of local employment trends and industry demands, he regularly shares valuable insights through his career-focused articles, helping job seekers stay ahead in an ever-evolving market. Munawer’s personalized recruitment and consulting services empower individuals to enhance their skills, navigate the competitive UAE job landscape, and secure roles that align with their career aspirations. He is dedicated to connecting talent with the right opportunities in the region’s thriving economy.

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