Telecommunications Supervisor

Position Overview:

The Telecommunications Supervisor – Stage 2 is the lead party interfacing the Maintenance Service Provider in regards to local Telecommunications and Security Systems affairs.

The Telecommunications Supervisor ensures that the delivery of the maintenance services contracted is performed as in-time and as per standard as define in the Maintenance Services Contract and Specifications.

Roles and Responsibility:

• Maintain a high profile in the promotion of safe working conditions and practices so as to ensure a safe working environment for all Employees and Contractors by performing frequent audits to the Contractors to ensure that the Operator’s rules and regulations are being met in terms of Competence Management and Safe work practices;
• Audits the Maintenance Services of the several Service Provider’s teams to ensure compliance with the Prescribed Maintenance and Operator’s plan;
• Reviews the Service Provider daily corrective maintenance reports and ensures that any identified deviations are corrected by the Maintenance Service Provider.
• Reviews and endorses the monthly invoices related to all local service contracts under his management.
• Reviews and endorses any workaround proposed by the Service Provider to minimize the fault impact, including risk assessment;
• Supports the Reliability Engineer in investigations and data collection analysis to determine corrective actions.
• Acts as a local interface point between Operator’s Department and the Maintenance Service Provider in terms of Interface Events (Track to train, Network Coverage, updates to the IP network configuration, port allocation, etc.) and requests from the Telecommunications Regulator (TDRA);
• Acts as a local interface point between the Service Provider and the Operator in regards to local requirement requests (Security, Material, Training, Rules, etc.);
• Together with the local Specialist, covers the Maintenance Services Shift pattern to ensure a presence of a Client representative at the site;
• Reviews local Telecommunications KPI and provides local supervision in regards to KPI deviations and ensures the application of local corrective actions with the Service Provider;
• Covers the Telecommunications Specialist and Telecommunications Manager (where applicable) duties during their absence.
• Ensures that the Service Provider acts on all MMIS raised notifications on-time and that the Maintenance notifications are closed accordingly;
• Provides Access to minor Contractors and third parties (ER Projects and Contractors, etc.) to the Etihad Rail Right of Way under its jurisdiction);
• Approves the weekly Telecommunications & Security Maintenance Staff rostering and ensures its availability within the Control Function;
• Leads the deployment of renewal projects due to equipment obsolescence, at local level;
• Provides On-Call coverage for major Systems downtime events as Client representative.
• Document creation and supports the line manager with asset condition assessment, work methods and budget preparation;
• Reviews and support innovative solutions proposed in Telecommunications systems;
• Undertakes similar and related tasks and duties as directed by his/hers Supervisory function;

Academic Qualifications:

• University degree in Railway Operations, Computer Science or Electrical Engineering or equivalent and 7 years’ applicable experience;
• High School Diploma and 12 years of applicable experience;

Professional Qualifications & Knowledge:

• Full driving license or ability to convert it to UAE License
• Knowledge of applicable Telecommunications and Security Technologies within railway environment
• Recognized training qualification within Telecommunications Technologies
• Knowledge of SAP Maintenance module
• Knowledge of auditing techniques
• Recognized competence assessor qualification
• Contract Management principles knowledge

Experience:

• Proven experience with Telecommunications Systems
• Proven experience with fault and root cause analysis
• 5 years’ relevant experience on Railway Telecommunications Maintenance
• Demonstrable working experience with GSM-R and IP Networks
• User experience with SAP
• Contract Management Experience

Other Skills:

• Native or Competent English level (IELTS overall band 6 or equivalent)
• Physically fit to perform inspections in high heat environment
• Ability to Manage multi-cultural and multi-disciplinary teams
• Good planning skills
• MS Office skills
• Linux working knowledge
• Report Writing skills
• Analytical skills for problem solving
• Good communication and interpersonal skills and a proven ability to motivate and direct employees.